FAQ

Frequently Asked Questions

• Do you really ship from USA/UK/EU warehouses?

  Yes. We stock popular models in our USA, UK, and EU warehouses. This lets most customers receive goods in 2–5 business days within those regions.

  
  

• How fast is delivery and which carriers do you use?

  Domestic warehouse orders typically arrive in 2–5 business days. We use reliable carriers such as UPS, FedEx, DHL, or local partners depending on your address.

  
  

• Can I mix flavors/colors in one order?

  We ship an evenly assorted 10-flavor set and can’t take specific flavor requests.

  
  

• What’s the MOQ? Can I order samples first?

  Our USA/UK/EU MOQ is 500 pcs. Please note all stock is produced and prepacked in China, and we are unable to sell items separately. Hope you can understand.

  If you want to pick flavors or take smaller quantities, shipment will be from China and takes about 2–3 weeks.

  Sample orders are available so you can test quality before placing bulk orders — contact us with the item you need.

  
  

• Do you support OEM/ODM (custom logo, packaging, screens)?

  Absolutely. We offer full OEM/ODM services: device branding, packaging, anti-counterfeit labels, and compliance marks.

  
  

• Are the devices suitable for thicker oils (live resin/liquid diamonds)?

  Yes — our thick-oil-ready options feature ceramic cores, postless airflow, and optional preheat/voltage settings.

  
  

• How do you ensure authenticity and quality?

  We perform factory QC at each production stage and inbound checks at our overseas warehouses. Many products include anti-counterfeit QR stickers. Batch photos and test videos are available before shipping.

  
  

• What payment methods do you accept? Are taxes/duties included?

  Payment methods: Card, Wire, PayPal, Apple Pay, Bitcoin.

  Taxes/duties vary by region — we can handle customs clearance for DDP shipments when requested.

  
  

• Can I track my order? What if something arrives damaged?

  Yes — tracking is provided once shipped. If anything arrives damaged or missing, notify us within 48 hours with photos or video; we’ll replace after quick verification.